We pride ourselves on our products and customer service, however, we understand that sometimes things just go oh so wrong! We know it can be daunting to purchase jewels online and we are here to help wherever possible.
Please read our terms and conditions before submitting your return.
TERMS & CONDITIONS
- We offer full refund or exchange on all of our products (sale and clearance items are only eligible for exchange) if contacted within 30 days once the products have been received.
- We do not offer refunds or exchanges on earrings due to hygiene reasons.
- Please make sure when sending back a product the packaging used is secure as we will not take responsibility for any missing items if this is not the case.
- All returns must be posted back in a padded envelope due to paper envelopes ripping during transit or goods arriving damaged.
- You will be notified if you are eligible for your postage costs to be reimbursed.
- Unfortunately we can only accept returned goods that arrive in their original condition.
- If your product is faulty we will offer full refund or exchange within a 3 month period after purchase.
- Returns can take up to 7 business days to process once received so please be patient. We also suggest that you do not post returns back via express post.
- Please note for damaged goods we will only refund the original amount paid for shipping.
- If the items purchased are in the clearance section or are sale items, we can only offer exchange or store credit.
- Please DO NOT send cash with your return.